Client Service Centre 

As part of our ongoing efforts to improve our services, we have introduced toll-free phone numbers for our CLIENT SERVICE CENTRE. 

 PHONE NUMBER BUSINESS HOURS

MEDIREX Client Service Centre 
(Biochemistry, Haematology, Immunology, Genetics)

0800 00 30 30Weekdays:
07:00 am - 16:30 pm

MEDICYT Client Service Centre 
(Cytology, Biopsy)

0800 00 30 90Weekdays:
07:00 am - 15:00pm

MEDIREX – MICROBIOLOGY Client Service Centre 
(Serology, Bacteriology, Mycology, Parasitology)

0800 00 30 30

Weekdays:
07:00 am - 16:30 pm

Weekends and public holidays:
08:00 am - 15.00 pm

SELF-PAYING CLIENTS Client Service Centre 0800 400 800Weekdays:
07:00 am - 16:30 pm.

 

Through our toll-free Client Service Centre phone lines, you can: 

  • Get information about your laboratory test results

  • Inquire about the wide range of available tests

  • Learn how to properly collect samples

  • Add test parameters to your order

  • Find out how to quickly restock sampling material

  • Receive support with eLab-related issues

  • Request reprinting of undelivered results

 

Important Notice 

To ensure information security, you may be asked to identify yourself using your physician code. 

For electronic delivery of test results, you can use our Client Zone. To register, please visit our website or contact your medical sales representative.